ParentSquare Frequently Asked Questions

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Sac City Unified uses for district communication, primarily with email, text and app notifications. Soon, we鈥檒l also roll out ParentSquare for school communication, including direct communication with your student鈥檚 teachers and site administrators. 

ParentSquare automatically generates an account for each parent, using their email address and phone number. We encourage parents to access their accounts to download the mobile app and update their preferences for when and how they are notified. Make sure your contact information is up-to-date by logging into Infinite Campus or asking your school鈥檚 office staff. 

Here鈥檚 what you can do with ParentSquare:

  • Receive messages via email, text or app notification 
  • Choose to receive information as it comes or all at once with a daily digest at 6pm 
  • Communicate in your preferred language

1) How do I confirm my contact details in ParentSquare?

  1. Log in to your .
  2. If you have unverified contact information, you will see one or more contact cards under, 鈥淎ction Required: Confirm Your Account Information.鈥�
  3. Note: You can also click 鈥淐onfirm Contact Info鈥� on your Account page to start the process.
  4. Confirm Email and/or Phone. A verification code will be sent to the email or phone number. Enter this verification code in ParentSquare to confirm.
  5. Confirm Child(ren).
  6. Confirm your name and school affiliations by clicking Yes, this is me.

2) How do I change my contact details? 

Is your phone number wrong? Do you want to change your primary email? Is your name misspelled? Do you see information for a student who鈥檚 not yours?

Contact details in ParentSquare are managed by your school and synchronized from Infinite Campus, our Student Information System. To make changes to your contact information, log into your or contact your student鈥檚 school office directly.  

Logging Into the Infinite Campus Parent Portal

To log into your Infinite Campus Portal, go to scusd.edu and click, 鈥淚nfinite Campus,鈥� at the top of the page or get there directly by clicking . 

If you do not have an Infinite Campus Parent Portal account, request an activation key from your student鈥檚 current school office to .

Update Primary Household Contact Information

  1. Click the menu in the upper lefthand corner and select, 鈥淢ore鈥�.
  2. Click, 鈥淎ddress Information鈥�.
  3. Enter a new phone number and click, 鈥淯pdate鈥�.

Update a Family Member鈥檚 Phone And/Or Email

  1. Click the menu in the upper lefthand corner and select, 鈥淢ore鈥�.
  2. Click, 鈥淔amily Information鈥�.
  3. Enter a new email address and/or phone number and click, 鈥淯pdate鈥�.

For all other changes, please contact your student鈥檚 school office. Changes may require additional paperwork and/or verification to make a change to records. Once the school updates their official records, changes will automatically be reflected on your account in ParentSquare the following day.

3) What is Infinite Campus and how do I set up an account?

Our District uses Infinite Campus as our Student Information System (SIS). Infinite Campus is where you鈥檒l go to access your student鈥檚 grades, schedules, attendance and assessment information. Some district and school site communications may also be sent via Infinite Campus. 

To update your contact information in , you鈥檒l need to make sure it鈥檚 updated in Infinite Campus, either by 1) logging into your and updating your own data, or 2) by asking your school site鈥檚 office manager for assistance. Please note that you can only update your phone number or email address when updating your account online; if you need to change your address or other account information, you鈥檒l need to ask school site staff for assistance. 

Logging Into Infinite Campus

To log into your Infinite Campus Portal, go to scusd.edu and click, 鈥淚nfinite Campus,鈥� at the top of the page or get there directly by clicking . 

If you do not have an Infinite Campus Parent Portal account, request an activation key from your student鈥檚 current school office to .

4) How do I combine/merge ParentSquare accounts?

Sometimes users will need to merge accounts together. Sometimes parent/guardians with more than one child will have multiple accounts because parent/guardian information didn鈥檛 match (name, email, phone). Many staff members are also parent/guardians, and will have a staff account and a personal parent account. You can combine accounts so everything is in one place.

What to do:

  1. .
  2. Click your name in upper right and select My Account.
  3. Click Combine with another account.
  4. If there are any accounts matching your verified email(s) or phone(s), a page with recommended users will appear:
    1. Click Combine Accounts, confirm any additional contacts on the account, and click Combine Accounts.
    2. If you do not see the account you want listed, click Combine Another Account.
  5. Log in to the other ParentSquare account you want to combine.
  6. Select the name to use on your account and click Combine Accounts.

Your accounts are now combined. The next time you login to ParentSquare, you will be able to access your account using any of the associated email addresses or phone numbers on your combined account.

5) How do I add a family member as a contact for my student(s)?

Contacts in ParentSquare are managed by your school and synchronized from Infinite Campus, our Student Information System. Please contact your student鈥檚 school office to add additional family members to your household. Once the school updates their official records, changes will automatically be reflected on your account in ParentSquare the following day.

6) One of my students is not listed on ParentSquare, how do I fix this?

If you are missing a child/school, it may be because:

  • Your contact information is inconsistent across the school鈥檚 student information system.
  • You have more than one ParentSquare account with different contact information.

What to do:

  • If you鈥檙e missing kids, schools or contact info in ParentSquare, first try confirming your account information (see above).
  • If the information is still missing, you may want to try combining your existing accounts (see above)
  • If neither of these steps are successful, please reach out to the Communication Dept at communications@scusd.edu so we can troubleshoot for you.  

7) We are no longer in the district, how can I stop receiving communications from SCUSD? 

Only staff at your previous school site can remove students from the student/guardian information database for security reasons, so you will need to call the school office and let them know that you would like to be removed from receiving communications. 

8) How do I update my language preferences?

Do you want to have messages translated to another language? Are your messages showing up in the wrong language?

What to do:

  • If you are using the web browser: On your home page, click your name and select 鈥淢y Account.鈥� Then, select 鈥淟anguage Setting.鈥�
  • If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on 鈥淎ccount,鈥� then 鈥淧references,鈥� then 鈥淟anguage Settings.鈥�
  • Select your preferred language and save.

9) How do I change my newsletter notification preferences?

Update your Notification Settings (using web browser)

  2. From Home, click your name and select My Account.
  3. Click Notification Settings.
  4. Choose your preferred Notification Settings for General Announcements & Messages (Off, Instant or Digest) and School Alerts (On or Off). Once you鈥檝e made selections, future messaging will send based on your preferences.
  5. If you have multiple emails or phones listed on your account, set the order of your preferred contacts to receive notifications. Notifications will only be sent to one email and one phone on your account.

Update your Notification Setting (using mobile app)

  1. From the home screen tap the triple bar menu at top left.
  2. Select Account and then Notifications.
  3. Select how you want to be notified at each school. (Turn OFF Custom Settings to use the same notification settings for all schools. Turn ON Custom Settings to set different notifications at each school.)
  4. Toggle on or off to receive Email, Text and/or App Notifications.
  5. Select Instant or Digest for each mode. Note: Digest is recommended 鈥� you will receive one notification per day, for all posts, in the evening.

10) I鈥檓 a staff member and want to use ParentSquare to communicate from my site. Why don鈥檛 I have access? 

Sac City Unified is currently in Phase 1 of our ParentSquare rollout. We will be notifying staff when we are able to begin Phase 2 which will include optional school and teacher communications. 

11) Why should I bother downloading the app? 

With the ParentSquare app, guardians can see all messages from the district and their school (if the school uses ParentSquare for communications) in one centralized place that can be revisited anytime with the touch of a button. Once ParentSquare is rolled out to our school sites as an optional communications platform, your student鈥檚 teacher(s) will have the capability to direct message you through the app, which allows two-way communications that are automatically translated into your preferred language. You鈥檒l also be able to interact with posts, sign up to volunteer or to help with wish lists, or access the district event calendar.